April 18th, 2017
A mechanic and a customer shaking hands


Learning how to talk to your Service Advisor or mechanic is one of the most useful skills you can develop when it comes to maintaining your car or truck. Let’s face it: At some point, each and every one of us is going to have to deal with a repair that we can’t take care of on our own or simply don’t have the time to puzzle out. Being able to turn to a skilled auto tech or service advisor with whom you have a solid relationship is incredibly helpful.

It’s not like your service advisor or mechanic is speaking a different language, but there are some definite do’s and don’ts when it comes to communicating about your vehicle. Follow these tips and things will go smoothly.

Don’t Be Afraid to Ask Questions — and Answer Them, Too

Engine mechanicWhen you take our car in for a repair, it’s a little like visiting the doctor’s office. A good service writer or mechanic will ask you a series of questions to try to figure out what might be wrong with the vehicle, alongside asking what you think the problem might be. Being willing to answer these openly is the key to diagnosing any issue, because sometimes a weird noise you hear in one part of your automobile is actually signaling that there’s a problem somewhere else. Learning how to talk to your service writer or mechanic means being comfortable with this kind of give and take. This way, they can put his or her suspicion of what might be wrong together with your experience behind the wheel in order to diagnose the issue.

Be Clear About Schedule and Price

The two things that cause the most stress on both sides of an interaction between mechanics and customers are how much a repair will cost and when it will be ready. The first issue is something that can be handled by getting a written estimate before any work begins. That estimate can serve as a foundation for the scope of any job, and allow both sides to have a good understanding of the approximate cost of the repair.

The second issue — how long a job will take — is a little harder to pin down. If you can learn how to talk to your service writer or mechanic with the understanding that they are in a state of constant flux, with cars coming and going at their shop on a daily basis, then you can appreciate that any scheduling is by definition going to be an estimate. If you need your car to be ready by a certain date, let them know upfront, so they can tell you if it’s possible or not. If you are more flexible, tell them that too. That will help solidify a date on the calendar when your vehicle will definitely be ready. Showing up and saying “as soon as possible” typically won’t accelerate things.

Remember that your Service Advisors or mechanics are trying to run a business and often have more work than help on their plates. Always be respectful of their time and expertise.


For more information on how to talk to your Service Advisor or Mechanic, chat with a knowledgeable expert at your LOCAL HEROES AUTO NAPA AutoCare Centers located in Petaluma and Santa Rosa. 

  Posted in: Auto Repair News