Employment: SERVICE MANAGER/WRITER - Currently OPEN!!!

Are you looking for a significant career move? Are you a problem solver? Are you willing to rise to the challenge of each new day?

If so, Local Heroes is looking for team members to help support our core values and loyal customer base.

Currently accepting resumes for an opening in Petaluma, CA

JOB DESCRIPTION – SERVICE MANAGER/WRITER

The Service Manager’s role is to keep the pulse of the shop; maximize efficiency, revenue, and productivity, without sacrificing quality or customer satisfaction.

The Service Manager reports directly to the General Manager and the President of the company, while having multiple tiers of staff report to them directly.

As a manager, the position carries the roles of:

• Strong focus on customer satisfaction, sales building, team building, and increasing car count (P&L Responsibility).
• Oversight and purchasing of parts, materials, and/or equipment.
• Management of team-member and customer retention.
• Strategy and developments to bring in new business. (Customer campaigns & fleet accounts)
• Public Relations- involvement with the local community.
• Serving customers and acting as a liaison between customers and technicians.
• Vendor relations and acquisitions.

Qualifications

• Prior Service Manager & Writer experience preferred.
• Successful management experience in a fast-paced environment.
• Knowledge of automotive repair and maintenance (ASE Certifications helpful)
• Computer-proficient: Ability to work with automotive work-order software and Microsoft Office
• Ability to comprehend written instructions and information.
• High School Diploma or GED (College Coursework, a plus.)
• Valid driver’s license
• Ability to pass a pre-employment drug test and background screen
• Willingness to work some Saturdays

BENEFITS

• Weekly base-pay guaranteed
• Opportunity for bonus schedule
• Health Insurance / Short & Long Term Disability
• Sick Days
• 6 Paid Holidays
• No Sundays!

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to work at a rapid pace for long periods of time.
• Ability to operate an automobile
• Prolonged periods of standing, stooping, and bending.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and maintain the right to perform pre-employment drug and criminal background screening.

Local Heroes Auto - Various Locations
1769 Bodega Ave
278 Corona Rd
Sonoma & Marin Counties, CA 94952

707-765-1975